Our Business Applications and Products help accelerate innovation, increase productivity, reduce costs, and optimize asset utilization.
A large part of the contact centre operations revolves around efficient voice capabilities and Grassroots has just the solution to address that need. Asterisk is an open source telephony platform that is deployed via IP BPX and is integrated with E1 PRI, predictive dialer capabilities, SIP Trunks, Automated Call Distribution, IVR broadcasting capabilities, missed call service and an automated dialer for improved efficiency. Asterisk is capable of being integrated with databases and customised CRMs for information availability and effective transaction management.
Data and CRM Platforms
The availability of intelligent data is vital for any business to be able to judge the health of their operations. Grassroots offers this and more to clients via customisable CRM solutions capable of collating, processing and routing data real-time, show casing every stage of a process lifecycle. These CRM solutions also offer chat and email support capabilities to help clients manage non-voice customer interactions. The functionality of these solutions is not limited to desktops, but can be extended to Android mobile devices as well. Our team is also adept at developing Android apps to manage various customer interfacing processes.
Grassroots Services and Solutions
Grassroots Solutions and Services Ltd. is an offshoot of Grassroots BPO headquartered in Reading, England with a delivery center in Bengaluru, India. Our certified and experienced Digital Solutions team of architects, developers and engineers are capable of building world-class solutions in areas such as Robotic Process Automation, Intelligent Communication Solutions, Blockchain as well as Data Solutions.
The Digital Services vertical of Grassroots offers niche services that include Extended Research and Development Centres, Soft Landing services, Digital Incubation services and Digital Transformation services.