Our Business Process Management Solutions help accelerate innovation, increase productivity, reduce costs, and optimize asset utilization.
Our approach to contact centre operations consulting is to listen, analyse, provide data based unbiased feedback and be a catalyst to change. Be it in implementing new processes, technology, knowledge transfer or in the application of our proven methodologies and industry specific domain expertise to add an extra edge and bandwidth to a client’s team.
The solutions we offer under Operations Consulting are:
- Business Process Re-Engineering
- Driving Cost Optimisation Benefits
- Six Sigma and Lean Projects
Green Field Set-up
The years of expertise and in depth understanding of the ITES industry that our team of BPO consultants brings with them enables Grassroots to offer our clients the ability to quickly set up contact centres, build & deploy solutions as well as establish captive operations while minimising unmitigated risks.
Not only do we at Grassroots understand the operations standpoint of BPO operations, we are also well equipped to address our clients’ technological needs as well. We provide everything from voice and data platforms to customisable CRM applications and tools, enabling our clients to hit the ground running right from the start.