Our Business Process Management Solutions help accelerate innovation, increase productivity, reduce costs, and optimize asset utilization.
Omni-Channel Business Process Management
Grassroots has a proven track record for successful business transitions and process governance, which, when coupled with our strategic software solutions and workflow management tools, gives our clients the momentum they require to propel forward. Our Hub and spoke business model allows clients to offer services across both, urban and non-urban marketplaces using our stellar business practices and delivery mechanisms.
Customer Lifecycle Management
Our teams follow industry standard best practices and customer interaction methodologies to ensure our service levels remain consistent across all customer touch points, irrespective of the channel of communication.
We provide our clients with tools and solutions that enable them to successfully run revenue enhancement campaigns for activities like up-selling and cross-selling.
We understand the importance of implementing the processes without business impact at transition stage. Also critical to a successful transition and implementation, is overcoming various unforeseen scenarios; we provide that “Agility”.
We believe that the client doesn’t need mere services, but they need comprehensive solution to manage their services. We at Grassroots deploy a “Solution Approach” to every activity that we deliver by identifying areas of optimization and provide cost benefit to our clients . We use various technology platforms to design the delivery model for service requirements.